Local Organization FAQs

Local organizations can request to use space outside of a Walmart facility. Anyone with a Walmart.com account can submit space requests online through the request tool. Once a request is submitted, a Walmart store manager will review and approve or decline the request.

No, local organizations can only request space outside a Walmart facility.

An organization must submit a request no less than 21 days in advance of an event date. This is to ensure that store managers have sufficient time to review the space request.

The organization will be notified of the status of a space reservation request no less than 7 days before their event date.

Organizations will need to create an account at Walmart.com/nonprofits. To get started, see the flow chart below. Please refer to the step-by-step guide on how to create a space request.

Verified organizations

• A Cybergrants FrontDoor verified organization may request and use space outside a Walmart facility up to 14 days per calendar year, but no more than 3 consecutive days.

Non-verified organizations

• Local organizations that are not Cybergrants FrontDoor verified may request space up to 3 days (may be consecutive) per calendar year.

Walmart is happy to share outside space to support local organizations and charities. Please review the Terms of Use and the Notice of Solicitation and Distribution of Literature Rules. Store managers reserve the right to decline an organization’s request based on review of the organization’s reputation and activities and its agreement to comply with applicable terms and conditions. Submission of a request does not guarantee approval. Exclusions include organizations that deny service, membership or other involvement on the basis of race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, veteran, or disability status.

Yes, no more than 15 members of a group may participate in an event in front of a store at any one time.

Yes, the organization will receive email notifications when they create an account and when there are any changes made to a space request.

On the day of an event, the organization will receive 2 email notifications prompting a check-in before the start of the event: 1) 1 hour before the start of the event and 2) 10 minutes before the start of the event.

When the organization representative arrives at the Walmart facility, they should report to the the Customer Service desk to meet with the Store Manager. They will direct them to the event location. The organization representative will need to provide the space reservation check-in confirmation received via email. A digital copy, e.g., screen shot, forwarded email, etc., of the space reservation confirmation is acceptable.

Please clean up and return the space to the condition in which it was found. Please return to the Customer Service desk to let the Store Manager know the event has ended. The organization will receive an email after the event concludes prompting them to check out in the space request tool, signaling that the event is over.

If an issue arises during the event at a store, please seek assistance at the Customer Service desk. To share a concern after the event has concluded, click here, select “Other” under reason for contacting, and fill out the Contact Us form at the bottom of the page.

To reserve space at a local Sam’s Club, please reach out to the local club manager to learn more about ways to request space.

The email address used for a Walmart.com account should match the CyberGrants FrontDoor account email address. If the email address matches, but the user does not see the organization listed in the Space Request Tool, the user should contact their organization’s administrator if they believe they should be added as an authorized user of the organization.

Walmart uses a third party called CyberGrants FrontDoor to validate and verify that a nonprofit is in good standing and that each individual associated with the organization is deemed an “Authorized User” from that organization. Once FrontDoor verified, organizations may easily access other benefits by other companies in the CyberGrants FrontDoor system. To learn more, please visit About Verification. To become a verified organization, you can learn more about through this step-by-step guide for verification.