Spark Good Space Request Tool

Q.1: What is Walmart’s space request tool?

Walmart’s space request tool allows local organizations to request space outside of Walmart facilities for the purpose of fundraising or community awareness campaigns. Sam’s Club also allows organizations to use the front of their clubs for fundraising and community awareness campaigns; however, the FAQs below only pertains to Walmart facilities including Walmart Supercenters, and Walmart Neighborhood Markets. To request space at a local Sam’s Club, please reach out to the local club manager to learn more about ways to request.

Q.2: Who can request space outside of a Walmart facility through the online request tool?

Local organizations can request to use space outside of a Walmart facility. Anyone with a Walmart.com account can submit space requests online through the request tool. Once a request is submitted, a Walmart store manager will review and approve or decline the request.

Q.3: Can organizations request space inside a store?

No, local organizations can only request space outside a Walmart facility.

Q.4: How much advance notice is needed to request space?

An organization must submit a request no less than 21 days in advance of an event date. This is to ensure that store managers have sufficient time to review the space request.

Q.5: How long will it take for a request to be approved or declined?

The organization will be notified of the status of a space reservation request no less than 7 days before their event date.

Q.6: What is the process for requesting space?

Organizations will need to create an account at walmart.com/nonprofits. Please refer to the "How To" guide on how to create a space request.

Q.7: How many times can an organization request outside space in a calendar year?

Local organizations may request and use space outside a Walmart facility up to 14 days per calendar year, but no more than 3 consecutive days (and no more than 8 consecutive hours each day).

Q.8: What kind of events can an organization host outside of Walmart facilities?

Walmart is happy to share outside space to support local organizations and charities. Please visit Spark Good Terms of Use to review guidance relating to use of space. Managers reserve the right to decline an organization’s request based on review of the organization’s reputation and activities and its agreement to comply with applicable terms and conditions. Submission of a request does not guarantee approval. Exclusions include organizations that deny service, membership or other involvement on the basis of race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, veteran, or disability status.

Q.9: Is there a limit on the number of people that can participate in an event in front of a Walmart facility?

Yes, no more than 15 members of a group may participate in an event in front of a store at any one time.

Q.10: Will Walmart send email or text notifications about an organization’s request?

Yes, the organization will receive email notifications when they create an account and when there are any changes made to a space request.

Q.11: If an event request is accepted, what should an organization expect on the day of their event?

On the day of an event, the organization will receive 2 email notifications prompting a check-in before the start of the event:
1) 1 hour before the start of the event and
2) 10 minutes before the start of the event.

When the organization representative arrives at the Walmart facility, they should report to the Customer Service desk to meet with the Store Manager. They will direct them to the event location. The organization representative will need to provide the space reservation check-in confirmation received via email. A digital copy, e.g., screen shot, forwarded email, etc., of the space reservation confirmation is acceptable.

Q.12: What should the organization do after their event has ended?

Please clean up and return the space to the condition in which it was found. Please return to the Customer Service desk to let the Store Manager know the event has ended. The organization will receive an email after the event concludes prompting them to check out in the space request tool, signaling that the event is over.

Q.13: Who can organizations contact if there are issues related to the event?

If an issue arises during the event at a store, please seek assistance at the Customer Service desk. To share a concern after the event has concluded, visit walmart.org/faqs, select "Other" under reason for contacting, and fill out the Contact Us form at the bottom of the page.

Q.14: How do organizations reserve space at a Sam’s Club?

To reserve space at a local Sam’s Club, please reach out to the local club manager to learn more about ways to request space.

Q.15: What should a user do if they are a part of a verified FrontDoor organization, but do not see the organization listed in their Space Request Tool?

The email address used for a Walmart.com account should match the FrontDoor account email address. If the email address matches, but the user does not see the organization listed in the Space Request Tool, the user should contact their organization’s administrator if they believe they should be added as an authorized user of the organization.

Q.16: How can an organization share the Space Request Tool information with others?

Please refer to this printable quick start information guide.